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  1. BabySparks
  2. General
  3. FAQs

FAQs

  • I followed all the instructions above and I still don't see the subscription on my account. What do I do?
  • How do I redeem my BabySparks Gift Card?
  • What does the BabySparks Gift Card include?
  • How do I purchase a BabySparks Gift Card?
  • What is BabySparks?
  • Who is BabySparks for?
  • My baby is almost 1 year old. Can we still use BabySparks?
  • How do I manage my subscription?
  • How do I sync my child's program to other devices?
  • What does Premium Subscription include?
  • Can I share my subscription with a family member or caretaker?
  • What languages does BabySparks support?
  • How do I manage or update my payment information?
  • I'm having trouble sharing my subscription with another user. How does this work?
  • Why should I allow push notifications?
  • How can I reschedule my Live Class?
  • What if I have a problem connecting to a live class?
  • How many people can attend a live class from my account?
  • What happens if I miss a class?
  • Can I cancel my live class registration?
  • How do I purchase a class?
  • Will I get a recording of the live class I registered for?
  • Can I ask instructors a question?
  • I have purchased a subscription but my activities are locked. What can I do?
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